Out of Hours - Team Manager (334735)

Overview

Reference
334735

Salary
£34,000 - £36,000/annum

Job Location
- United Kingdom -- England -- South East England -- Buckinghamshire -- Milton Keynes

Job Type
Permanent

Posted
14 February 2019


Team Leader Required 

Interaction recruitment are proud to be working alongside our well-established prestigious client that are based in Milton Keynes. Due to continued periods of success the business is now looking to expand rapidly investing into their team leader team on a full time, permanent basis. 

Hours of work: 4 Days on – 4 Days off (10pm – 8am)

Salary: £34K - £36K. Dependant on experience 

The role of a Team Leader: 
The successful candidate will have a proven track record of leading and managing team in a busy call centre environment, excellent coaching and motivating techniques as well being a credible leader with ability to get the best out of your teams. 
 

Responsibilities of a Team Leader: 

  • Lead and manage team delivering & exceeding business KPIs 

  • Inspire your team with energy and motivation to achieve targets 

  • Lead by example at all times inspiring your team to be the best they can be 

  • Provide regular coaching on an individual and team basis working towards achieving targets 

  • Identify training needs of lower performing staff and take remedial action by structuring individual development plans and solutions using the SMART approach 

  • Ensure that information is communicated effectively and in a timely fashion 

  • Liaise with line managers and key stakeholders regards maximising campaign revenue/ growth 

Key Attributes of a team leader: 

  • Can successfully demonstrate experience in managing a team, within a customer service environment 

  • Have excellent communication skills and the ability to negotiate effectively 

  • Confident at using computer packages such as Microsoft Word, Outlook, and Excel etc. 

  • Strong problem-solving skills 

  • Strong leadership skills with the ability to coach and motivate others and drive for success 

  • Experience in working in a targeted environment 

Key Benefits of working with our client: 

  • 25 days holiday + bank holidays (33 days total per annum) 

  • Private pension with employer matched contributions 

  • Cycle-to-work scheme 

  • On-site subsidised canteen 

  • A dedicated, continuous training program 

  • Great opportunity for advancement within the company across a variety of roles

If the above sounds like you- then click APPLY NOW!

Or Alternatively, please send a copy of your CV to Adeel.malik@interactionrecruitment.co.uk

 

INDCCP

 


Contact information

Adeel Malik