3rd Line Support Engineer (365144)



Competitive salary & Benefits

Job Location
- United Kingdom -- England -- East Midlands -- Lincolnshire -- Peterborough

Job Type

Wednesday, May 27, 2020

Have you recently been made redundant or furloughed due to COVID-19, and you are a Senior IT Sys Admin / 3rd Line / Infrastructure / Network specialist?

Interaction Recruitment are seeking candidates who may have been directly affected by COVID-19,  to join an MSP within a short commute to Peterborough and are looking for a 3rd Line Support Engineer to join a small team of talented analysts to be an escalation point for the 1st, 2nd and Field Service Engineer teams on a temporary to permanent basis.

As a 3rd line Support Engineer, you will have a wealth of knowledge spread across various technologies, ideally coming from an MSP background where you have had to learn, understand and support a wide range of various infrastructures, networks and systems.

This is predominantly an office-based role, however there may be an occasional requirement to travel to customer sites to carry out emergency support for P1 incidents that require immediate attention.


Key responsibilities:

  • Work as a technically experienced and knowledgeable member of the Service Desk

  • Supporting the Technical Director, resolve incidents and problems which 1st and 2nd Line Analysts have been unable to resolve or where the issue exceeds their skillset

  • Provide first-class customer service when interfacing with customers via telephone (and email)

  • Propose improvements to customer infrastructures/systems to our Technical Director where there are recurring problems with a focus on maximum availability

  • Work to fully understand customer infrastructures and systems to the extent that you are self-sufficient in time


Key skills:

  • Windows 7/10 Support (Advanced)

  • Supporting Windows Server (2008 R2 - 2019)

  • Office365 and Exchange Administration

  • Virtualisation (Hyper-V, VMware)

  • Networking (Wi-Fi, LAN, WAN, VPN, DHCP, DNS)

  • VoIP support

  • Any Microsoft Certifications would be desireable


To be considered for an immediate interview with the commitment of onboarding during Lockdown, please apply below.


01733 666509

Contact information

Chris Brown