Night Shift - Service Desk Analyst (364185)

Overview

Reference
364185

Salary
Competitive hourly rate

Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough

Job Type
Temporary

Posted
Wednesday, May 27, 2020


Interaction Recruitment are seeking an experienced 1st Line Support individual to join a small overnight Service Desk team as a Service Desk Analyst. The shift patterns operate on a 4-on-4-off basis, working approximately 48 hours per week, based in Peterborough.

Your main duties as a Service Desk Analyst will be:

  • Providing remote technical support (TeamViewer, LogMeIn, RDP protocol)

  • Adhering in line with SLA’s, an in ITIL environment

  • Escalate issues to technical teams if required

The following experience is required:

  • 6-months experience working in a busy service desk

  • Excellent customer service skills

  • Exposure to Active Directory (Account creations, password resets)

  • Ability to troubleshoot Windows 7 & 10 OS issues

  • Office365/Exchange administration (Desirable)

If you are seeking your next opportunity and looking to further your career in IT, then please apply below.

Due to COVID-19, my client has placed their recruitment on hold, however, please continue to apply as normal, we are shortlisting now and are still sending CV’s.

For any further information, please email Chris.brown@interactionrecruitment.co.uk

Tel: 01733 666509


Contact information

Chris Brown