Vacancies

Interaction Recruitment are currently supporting a global utilities and wiring distribution solutions company who are looking for a Operations Manager to joing their team on a full-time basis, starting immediately, on a PERMANENT basis.

Hours - 08:00 to 17:00 

Days - Monday to Friday

The Role

You’ll be responsible for ensuring value‑added activities run safely, efficiently, and to customer requirements. Leading a team of operatives, you’ll focus on service delivery, performance, and continuous improvement while maintaining strong customer relationships.

Key Responsibilities

• Manage daily operations across all Value Add workstreams
• Ensure orders are delivered on time, in full, and to quality standards
• Lead, coach, motivate and develop Team Leaders and operational teams
• Manage labour, workloads, resource and productivity
• Build and maintain strong relationships with key customers
• Drive health & safety, quality, and compliance standards
• Track KPIs and deliver performance improvements
• Support new business, change, and process improvements
• Act as the primary operational contact for key customers within the Value Add portfolio.
• Proactively manage service issues, escalations, and corrective actions.
• Ensure adherence to SOPs, customer SLAs, and contractual requirements.

What We’re Looking For

• Proven experience in an Operations or Department Manager role
• Background in warehousing, logistics, or value‑added services
• Strong leadership, communication and people management skills
• Customer‑focused, organised, and performance‑driven
• Confident working with KPIs and operational data
• Experience managing multiple customers or workstreams simultaneously.
• Continuous improvement experience (Lean methodologies desirable).

Quality, Compliance & Safety

• Ensure compliance with company policies, customer requirements, and regulatory standards.
• Maintain audit readiness (internal, customer, and external).
• Champion a strong health, safety, and quality culture within the department.
• Ensure accurate documentation, traceability, and stock control for Value Add processes.

To be considered for this role, click 'APPLY' and successful candidates will be contacted in due course.

INDSHF

Contact information

Jett Jackson