Vacancies

Customer Services Co-ordinator
Location: Morpeth 
Salary: £27,000 – £30,000 per annum
Hours: Full-time, Permanent
Working Hours: Monday to Thursday, 8:45am – 4:45pm; Friday, 8:00am – 2:45pm
Start Date: Immediate start available

We are seeking a Customer Services Co-ordinator to join a small, friendly team within a busy manufacturing environment. This is a permanent, full-time position that offers variety, responsibility, and the opportunity to build strong relationships with both customers and internal teams.

Key Responsibilities:

• Act as the first point of contact for customer enquiries and orders

• Input orders accurately into the ERP system and provide regular progress updates

• Liaise with production and dispatch to meet customer delivery expectations

• Work with the Sales Manager to prepare and send customer quotations

• Set up new customer accounts and manage ongoing price updates

• Handle and triage technical queries, escalating where appropriate

• Lead the in-house generation of export documentation including certificates of origin and movement certificates

• Participate in change order processes and support project management activities

• Communicate professionally and clearly, including during difficult conversations

• Support the business in meeting regulatory, compliance, and customer service standards

Candidate Requirements:

• Confident and professional communication skills

• Able to handle challenging conversations and problem-solve effectively

• Organised and methodical, with strong attention to detail

• Comfortable prioritising multiple tasks in a fast-paced environment

• Proficient in Microsoft Office, especially Word and Excel

• Experience with ERP systems (e.g. Oracle) is beneficial but not essential

• Previous experience in a customer-facing role is desirable

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Benefits Include:

• Company pension scheme

• Discretionary annual bonus and Christmas bonus

• Free on-site parking

• Life assurance

• Community volunteer programme

• Regular team social events

If you enjoy working in a collaborative environment and are looking for a long-term role with variety and responsibility, we’d love to hear from you.

INDNC 

Contact information

Ashleigh Hood