Business & Training Administrator

Letchworth– Immediate Start (Tuesday 7th April)1‑Month+ 

Salary: £25,000 (equivalent to £12.82 per hour)

We’re looking for an engaging, motivated, and highly organised individual to join our team as a Business & Training Administrator. This role is perfect for someone with exceptional attention to detail, strong communication skills, and a proactive, problem‑solving mindset. If you thrive in a busy environment and enjoy delivering great customer service, this could be a brilliant fit.

What You’ll Be Doing

Administration

• Processing customer bookings and enquiries

• Liaising with trainers and customers to schedule courses

• Sending booking instructions, invoices, and pass certificates

• Maintaining accurate training records (trainee lists, schedules, attendance, feedback)

• Updating course and trainer information on the LMS

• Coordinating off‑site training bookings and venue arrangements

• Keeping course files and paperwork complete and up to date

• Preparing reports on training activity and outcomes

• Suggesting improvements or new programme ideas

• Troubleshooting issues as they arise

• Ensuring all training activities meet compliance standards

• Following up on leads and enquiries

• Supporting other teams with admin tasks when needed

Sales Support

• Researching prospects and generating leads

• Reaching out to new customers via cold calls and emails

• Identifying and recommending new business opportunities

What We’re Looking For

• Excellent communication skills

• A confident, positive, people‑focused approach

• High self‑motivation and ambition

• Ability to work independently and as part of a team

• Strong organisational and multitasking ability

• Meticulous attention to detail

• A “glass half full” outlook

• Tech‑savvy mindset (desirable)

• Commercial awareness (desirable)

What You’ll Get

• Life insurance for peace of mind

• Access to wellbeing initiatives and an Employee Assistance Programme

• Generous colleague discount

• Free access to all training resources (online and face‑to‑face)

• Generous annual leave allowance plus sick leave after probation

#INDEI Gsolez                         gemma.solez@irweb.co.uk   

Contact information

Gemma Solez