Fulfilment Operations Co-ordinator

Location: Aylesford
Salary: £28,000

Type: Permanent Full-Time
Hours: Monday–Friday, 08:30-17:00

About the Role

We are looking for an organised and proactive Fulfilment Operations Co-ordinator to support both office and warehouse operations. You will handle day‑to‑day admin tasks, manage communication with clients and suppliers, coordinate deliveries, process returns, and maintain accurate records. This is a key role ensuring smooth operational flow across the business.

Key Responsibilities

• Managing phone calls, emails, and incoming/outgoing mail
• Supporting clients, suppliers, and the management team with queries
• Maintaining filing systems and updating records
• Scheduling and coordinating inbound/outbound deliveries
• Logging stock into the system and reporting discrepancies
• Processing returns and producing related reports
• Preparing documents and reports for clients and management
• Assisting with additional charges reports
• Supporting ad‑hoc projects when required
• Building and maintaining positive client relationships

Requirements

• 2+ years’ administrative experience
• Strong IT skills (Microsoft Office/Excel; WMS experience desirable)
• Excellent written and verbal communication
• High attention to detail and strong organisational skills
• Able to prioritise and work independently
• Reliable, trustworthy, and a supportive team player
• Basic accounting knowledge preferred

What We Offer

• Supportive team environment
• Opportunity to develop skills across both office and warehouse functions
• Long‑term Permanent role

Apply now with your CV or contact Jill on 01622 686333 for more information.

INDMAI

Contact information

Jill Galton