Vacancies

Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.

Our client a leader in sustainable packaging solutions is looking for a Customer Account Manager to join their Customer Service team. Reporting to the Customer Service Team Leader, you’ll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.

We’re seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.

Key Responsibilities

• Handle initial technical enquiries related to packaging products and services

• Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects

• Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately

• Oversee packaging stock management for designated customer accounts

• Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times

• Support tender preparation and compile detailed account information when needed

• Provide holiday and sickness cover for other accounts by learning and understanding alternate processes

• Join customer meetings or visits to understand their packaging needs more closely

• Support development of customer systems and solutions to enhance service

• Build strong, trust-based relationships by understanding customer requirements within the packaging industry

• Represent the company with professionalism and product expertise

What We’re Looking For

• Previous experience in customer account management, ideally within the packaging, print, or manufacturing industries

• A solid understanding of packaging processes and customer service requirements is desirable 

• PC literate with strong skills in Microsoft Office; experience with SAP is highly advantageous

• Strong communication skills – both written and verbal

• Organised, adaptable, and able to meet deadlines in a fast-paced environment

• A collaborative team player with a drive to exceed customer expectations

Why Join?

• Be part of a leading a successful well established packaging company committed to sustainability and innovation

• Collaborate with a dedicated, supportive team in a fast-growing industry

• Enjoy opportunities for career development and training

• Work with a wide range of clients across diverse sectors

If you have the drive, experience, and packaging industry know-how to succeed in this role, we’d love to hear from you.

Apply now with your CV and a short cover letter telling us why you’re a great fit for this role.

INDKTT

Contact information

Angela Bailey