Vacancies

Job Title: Generator Service Controller
Location: Peterborough
Salary: Competitive
Contract: Permanent
Department: Aftermarket Department

About the Role:

Interaction Recruitment is excited to be working with a leading business in the Peterborough area to find a highly motivated Generator Service Controller to join their Aftermarket Department. This is a fantastic customer-facing opportunity where you will take responsibility for coordinating and managing generator service activities. You’ll ensure that all service, repair, and logistics operations are completed efficiently and on time, all while providing exceptional service to customers.

In this role, you will work closely with the Depot Manager, Service Supervisor, and Sales Department to support service planning, improve operational performance, and ensure customer satisfaction. The goal is to minimise downtime and make sure that all activities run smoothly and efficiently.

About the Company:

Our client is one of the most progressive dealerships globally, known for their excellence in the sale and customer support of construction, industrial, access, and waste & recycling equipment. As a privately owned business with a growing industrial division, they are looking for an energetic individual to join their team and help maintain their position as a dealer of choice across multiple sectors.

Key Responsibilities:

• Build and maintain strong relationships with both internal teams and external customers, ensuring the highest level of service and satisfaction.
• Manage logistics related to deliveries, collections, and container shipments, ensuring they are scheduled and coordinated efficiently.
• Handle incoming customer inquiries and provide technical advice where needed.
• Take full ownership of customer calls, providing clear communication and timely resolutions.
• Oversee Pre-Delivery Inspections (PDIs) and the 24-hour call-out service.
• Allocate work to the generator engineering team, ensuring tasks are prioritised to minimise machine downtime.
• Raise service job cards and ensure all repair documentation is accurate and processed promptly.
• Keep customers updated on job progress and any additional work requirements.
• Process internal invoicing accurately and in a timely manner.
• Monitor and track work-in-progress, ensuring tasks are completed efficiently, ideally within one month.
• Provide general support to the Service Supervisor and Service Department, assisting with operational and administrative tasks as needed.

Requirements & Skills:

• Proven experience in a customer-focused service or sales environment.
• Strong communication skills, both verbal and written, with the ability to engage effectively with stakeholders at all levels.
• Highly organised with a keen eye for detail and excellent time management skills.
• Ability to multitask and handle several customer demands at once.
• Self-motivated and able to work independently with a proactive approach to problem-solving.
• Professional and flexible attitude with the ability to adapt to changes in the workplace.
• Commercial awareness and understanding of business operations.

Hours & Benefits:

• Working Hours: Monday to Friday, 08:00am – 5:00pm (42.5 hours per week, including a 30-minute lunch break)
• Salary: Competitive salary, depending on experience, plus a range of company benefits
• Annual Leave: 22 days + bank holidays
• Pension Scheme and additional benefits

Why Apply?

At Interaction Recruitment, we are committed to helping our candidates find the right roles that align with their skills and career goals. If you’re looking for a challenging, customer-facing role with a growing company, this is an excellent opportunity to join a supportive, dynamic team. Our client offers a collaborative work environment where you can contribute to both personal and business success.

Interested?

If you feel you have the right skills and experience for this role, we’d love to hear from you. Apply now via Interaction Recruitment and take the next step in your career!

Contact nathan.kew@irweb.co.uk for a confidential conversation.

Contact information

Nathan Kew