Vacancies

Job Title: Customer Service Manager 

Location: Peterborough

Salary: Up to £45,000

Hours: Monday to Friday, 08:30-17:30

Hybrid Working: 1 day from home per week after probation


Why Join? Employee Benefits Include:

• Private Medical Cover with Bupa
• Health Shield - Additional health and wellbeing support
• Reward Gateway - Access to discounts and wellness perks
• Enhanced Pension Scheme
• Life Assurance
• Holiday Buy-Back Scheme
• 21 Days Holiday + Bank Holidays (increasing with service)
• Long Service Awards
• 24/7 Employee Assistance Programme (EAP)
• Free parking
• Flexible working (Hybrid) offered

About the Role

Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Customer Service Manager 

This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.


Key Responsibilities

• Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
• Implement KPIs to accurateley track both positive and negative performance.
• Oversee the scheduling of engineer workloads and preventative maintenance
• Monitor performance and ensure SLA adherence
• Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
• Centralise workflows and drive consistency across all admin functions
• Support and mentor team members to ensure a cohesive, high-performing unit

What We're Looking For

• Proven experience in administration or service delivery management
• Strong leadership and team development skills
• Excellent organisation, communication, and problem-solving ability
• Experience managing change and improving internal processes
• A hands-on, proactive approach and ability to motivate others

If you feel that you have the necessary skillset and experience to step into this exciting Customer Service Manager opportunity, then please apply below!

Alternatively, contact Kara Wright or Nathan Kew at the Peterborough office on 01733558877.


INDPB

Contact information

Nathan Kew