Vacancies

My client based on the outskirts of Huntingdon are currently recruiting for an experienced and dynamic Customer Service Manager to lead and join their team on a full-time permanent basis. We need a passionate leader who is committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must have experience in order to be consider.

Own transport required due to location.

Hours: Monday - Friday 9:00 - 17:30

Salary: £30-35,000

The Role:

· Recruit, train, coach, and manage a high-performing customer service team.

· Set clear performance goals, conduct regular performance reviews, and provide feedback.

· Monitor and evaluate customer service interactions across phone and email

· Develop and implement strategies to improve customer satisfaction and retention.

· Handle escalated customer enquiries and resolve complex issues.

· Analyse data to track key metrics (e.g., response time & resolution rate).

· Develop and implement standard operating procedures and best practices.

· Collaborate with other departments (sales, logistics, IT) to streamline customer service workflows.

· Oversee the implementation and optimisation of customer service tools and systems

· Stay updated with the latest customer service technologies and recommend improvements.

· Solicit and analyse customer feedback to identify trends and opportunities.

· Lead initiatives to improve processes, reduce errors, and elevate the customer experience.



If you have the experience listed above please email your CV to Kerry.chaloupka@irweb.co.uk or call 07896811228.

INDHUN

Contact information

Kerry Chaloupka