Vacancies

Customer Service Coordinator – Exciting Opportunity - Kettering - Office based 

Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you!

In this key role, you’ll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally.

What You’ll Be Doing:

• Process all sales orders, ensuring complete and accurate customer information is collected and documented

• Manage post-sale order tracking, stock monitoring, and project allocation for delivery

• Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment

• Ensure all customer delivery schedules are met efficiently

• Handle incoming calls professionally and warmly

• Maintain and improve internal customer service processes

• Process extras, spare parts, and quick orders promptly to meet lead times

• Investigate and respond to customer queries and complaints, ensuring thorough resolution

• Maintain weekly reporting on customer service KPIs

• Support additional business operations as required

What We’re Looking For:

• Proficiency in Microsoft Word and Excel

• A methodical, detail-oriented approach

• Strong multitasking and time-management skills

• A positive, solution-focused attitude

• Excellent telephone manner and communication skills

• Ability to produce clear, professional written correspondence

• Ability to remain calm and focused under pressure

• A proactive mindset and a passion for delivering first-class customer service

What’s in It for You:

• Competitive salary

• Generous pension scheme

• 25 days holiday plus Christmas shutdown

• Extra day off for your birthday

• Free on-site parking

• Friendly, fast-paced working environment

• Opportunities for personal and professional growth

If you're ready to join a thriving company where your contributions make a real impact, apply today!

Apply today for immediate consideration to angela.bailey@irweb.co.uk 


INDKTT

Contact information

Angela Bailey