Transport Operator (Freight & Logistics)
📍 Burton-upon-Trent, DE14
💰 £28,000 – £30,000 DOE
📋 Reporting to: Operations Manager TS
About the Role
We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.
The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.
Key Responsibilities
Order Receipt & Creation
- Receive customer orders via telephone, email, transport portals, and other communication methods
- Accurately input and manage orders using the Tra+ operating system
- Ensure all orders align with FTC-specific requirements
Operational Solution Management
- Match customer requirements with appropriate transport solutions using approved supplier selection processes
- Coordinate collections and deliveries across the transport network
- Communicate schedules, delays, and operational updates professionally and efficiently
- Ensure all operational requirements are met, including:
- Opening times
- Site safety procedures
- Driver PPE requirements
- ADR requirements
- Customs documentation
- Security procedures
- Transit time expectations
- Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS
Administration & Reporting
- Produce bespoke KPI reports for key clients
- Monitor profitability alongside the Operations Manager TS
- Provide weekly customer service reports to management teams
- Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges
Commercial Responsibilities
- Attend client meetings when required by management
- Proactively seek opportunities for additional business growth and customer development
About You
- Previous experience within transport, logistics, or freight forwarding operations
- This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar
- Strong organisational and communication skills
- Ability to work effectively in a fast-paced environment
- High attention to detail and problem-solving ability
- Confident using transport management systems and Microsoft Office
- Customer-focused with a professional and proactive approach
- Commercial awareness and ability to build strong client relationships
What We Offer
- Competitive salary of £28,000 – £30,000 depending on experience
- Opportunity to join a growing and supportive team
- Career development opportunities within the transport and logistics sector
- Dynamic and varied working environment
If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.
For any further questions, please contact Shannon Clough at Interaction Recruitment Leeds using 0113 866 2042 / Shannon.clough@irweb.co.uk