Vacancies

🌟 Job Vacancy: Operations Support

Location: Huntingdon
Hours: Day Shifts (ranging from 05.00:14.00)
Salary: 13.95+ ph

About the Role:
We are seeking Operations Support Agents who play a critical role in the smooth running of a fast-paced and demanding organisation. You will suit this role if you enjoy problem solving, supporting customers, communicating with customers internally and externally, and working in a high energy environment where no two days are the same. You need to be proactive, resilient, assertive, and organised

Key Responsibilities:

• Customer case management
• Managing complaints, disputes and delivery issues
• Issue employee hardware, maintain stock and keep records
• Brief the teams on customer requirements
• Monitor and track compliance standards
• Analysis of team performance and service failures
• Problem solve customer issues in a timely manner
• Complete daily administration tasks accurately
• Maintain strict adherence to company procedures

Requirements:

• Previous experience in logistics an advantage

• Strong communication skills (written & verbal)
• Ability to work under pressure in a fast-paced environment
• Excellent organisational skills
• Solid problem solving and decision-making ability
• Comfortable using multiple IT systems (training provided)
• Ability to remain calm and professional during escalated situations
• Attention to detail and accuracy
• Ability to manage own workload and work without direct supervision.

• What We Offer:

• Supportive team environment
• Permanent role for the right candidate

To Apply: If you feel you have the relevant experience then please submit your CV to lisa.banks@irweb.co.uk, or if you wish to learn any more then please give me a call on 01480 436000 or 07811304455

INDHUN

Contact information

Lisa Banks