Vacancies

Technical Support Agent

Hours: 35 Hours Per Week

Job Type: Permanent

Interaction Recruitment is working with a well-established and highly respected technology business based in Rutland, who are looking to expand their Technical Support team due to continued growth.

This is an excellent opportunity for someone who enjoys working with IT systems, problem-solving, and providing first-class customer support. The role offers strong long-term career prospects, structured training, and a genuinely supportive working environment.

It is important that you have your own mode of transport as the role is based in a rural location outside of Peterborough.

The Client

Our client is a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector. They support thousands of customers nationwide and are widely recognised for the quality of their in-house technical support.

Their success is built on their people, and they are now looking to recruit a Technical Support Agent to join their passionate and collaborative support team.

The Role

As a Technical Support Agent, you will work directly with customers to provide technical assistance, system support, and guidance on bespoke software solutions. You’ll diagnose issues, carry out remote fixes, and help customers better understand the systems they use every day.

This role is well suited to someone with a strong IT foundation and an interest in Linux (Debian) and MySQL. Full training is provided, so while prior exposure is beneficial, advanced knowledge is not required from day one.

You will also be part of an out-of-hours support rota (approximately 1 week in 8).

Key Responsibilities

• Provide remote technical support to customers via phone and remote access tools
• Diagnose, troubleshoot, and resolve software and system issues
• Explain technical issues and solutions clearly and professionally to customers
• Accurately log calls and document issues for team visibility
• Escalate complex issues in line with internal procedures
• Work closely with colleagues, supervisors, and management to resolve issues
• Take part in ongoing training as systems and technologies evolve
• Maintain a professional and organised working environment
• Keep technical knowledge up to date

The Ideal Candidate

You should apply if you are:

• Highly organised with strong time management and prioritisation skills
• Confident, professional, and customer-focused
• Motivated to learn new technologies and share knowledge
• Detail-oriented with a strong work ethic
• A team player with a positive attitude and sense of humour

Minimum Requirements

• Excellent IT literacy and fast, accurate keyboard skills
• Strong verbal and written communication skills
• Previous experience in a customer service or support-based role
• Confident handling customer queries over the phone

What’s On Offer

Our client is known for being a supportive and people-focused employer, offering a flexible and inclusive working culture.

Benefits include:

• Competitive salary (reviewed annually)
• Twice-yearly bonus scheme
• 25 days annual leave plus bank holidays
• Long service holiday awards (additional day for every 5 years’ service)
• Pension scheme (3% employer contribution)
• Life assurance
• Flexible working environment
• On-site facilities and regular team events

Diversity & Inclusion

Our client is committed to equal opportunity and welcomes applications from candidates of all backgrounds. They believe diverse teams create better outcomes for both employees and customers.

Apply Now

If you’re looking to develop your Technical Support skills within a stable, growing business that truly values its people, we’d love to hear from you.

Apply today or contact nathan.kew@irweb.co.uk for more information about this opportunity.

 

 

INDPB

Contact information

Nathan Kew

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