Vacancies

Job Title: Account Manager

Reports To: Strategic Contracts Director
Location: Hybrid – Must be based in Glasgow, Aberdeen or Chesterfield or surrounding areas.

Salary: Competitive

Hours of work: Monday to Friday

Job Description:

Account Manager, you will manage and expand the relationship with a key strategic customer, ensuring delivery excellence across all business units associated with the contract. This is a busy, varied, and challenging position, ideal for someone with experience managing high-profile, complex B2B customer accounts. The role requires a dynamic, ambitious, and autonomous individual who thrives in a fast-paced environment, is eager to learn, and is passionate about exceeding targets while delivering exceptional service.

Responsibilities:

• Serve as the primary point of contact for the contract, developing strong, long-term relationships with key customer stakeholders and decision-makers.
• Lead the delivery of contractual obligations, including service levels, implementation of supply chain services such as vendor-managed inventory (VMI), catalogue implementation, and subsequent governance.
• Track and report on KPIs such as OTIF, product quality, savings, and catalogue compliance. Support monthly insights reporting and MBR pack development and delivery.
• Oversee the approved tools list, manage vendor relationships, and ensure catalogue expansion aligns with your customer’s operational needs.
• Identify and implement opportunities for service improvement and growth, including procurement initiatives, packaging changes, and stock optimisation.
• Engage and develop relationships with internal stakeholders (Operations, Central Sales, Purchasing, Commercial, IT, Legal) to ensure seamless service delivery and contract compliance.
• Tailor solutions to meet the evolving needs of the contract, ensuring customer requirements and contractual obligations are met.
• Attend and contribute to key stakeholder meetings, monthly and quarterly reviews, and supplier engagement activities.
• Protect and grow the contract by identifying opportunities to increase relevance and reduce costs.
• Maintain awareness of industry developments and company strategy to ensure proactive, value-added service delivery.

Experience:

Required:

• Minimum of 3 years’ experience managing strategic B2B accounts.
  Experience in the utilities, MRO, or industrial sectors is advantageous and preferred but not essential.
• Demonstrable experience in contract leadership, including VMI programmes, catalogue governance, and KPI reporting.
• Experience managing large-scale contracts and working with corporate clients and varying levels of customer stakeholders.
• Financially and commercially astute, with a solid understanding of company commercial models and finances.
• Consultative and strategic selling experience with a proven record of exceeding sales targets.
• Strong negotiation, communication, and presentation skills.
• High energy, self-starter with excellent planning, organisation, and time management skills.
• Demonstrates a strong willingness and ability to learn quickly and adapt to new challenges.

Desirable:

• Advanced proficiency in Microsoft Excel (including pivot tables, data modelling, dashboard creation, and complex formulas).
• Advanced proficiency in Microsoft PowerPoint (high-impact presentations for senior stakeholders).
• Strong analytical skills in assessing and interpreting customer business data; confident presenting operational/service delivery KPIs.
• Background and experience in the industrial, MRO or utilities sectors.
• Supply chain management experience and technical/product knowledge of MRO.
• Experience using SharePoint and Teams.

Benefits

• 25 days’ annual leave plus bank holidays
• Enhanced family leave (maternity, paternity, adoption, shared parental)
• Company pension scheme with employer contributions
• Private health care and life assurance
• Performance-related bonus plan
• Company car or car allowance
• Business travel expenses reimbursed
• Employee recognition and rewards programme
• Employee Assistance Programme (EAP)
• Structured learning and development opportunities
• Flexible/hybrid working – but candidate should be aware that there will be regular travel and working from the office required.

If interested, APPLY NOW! Alternatively, please send a copy of your CV to Adeel.Malik@interactionrecruitment.co.uk

Contact information

Adeel Malik