Warehouse & Trade Counter Co-ordinator
Location: Hitchin, Hertfordshire
Working Hours: Monday to Friday, 40 hours per week
Salary: £26,500 - £28,500 depending on experience
About the Role
We are looking for a hardworking, enthusiastic and proactive Warehouse & Trade Counter Co-ordinator to join our growing team at our Hitchin head office.
This is a varied, hands-on role combining warehouse operations, trade counter sales, customer service and supporting the day-to-day delivery operation.
We are looking for someone with a positive, can-do attitude who enjoys working in a busy environment, takes pride in their work and is confident dealing with customers. You will need to be organised, reliable and able to use your own initiative while working as part of a friendly and supportive team.
If you enjoy a varied role where no two days are the same, this could be the opportunity for you.
Key Responsibilities
Warehouse & Stock Control
- Maintaining a clean, tidy and well-organised warehouse.
- Receiving deliveries, checking goods against purchase orders and booking stock onto the system.
- Picking, packing and preparing customer orders for dispatch and delivery.
- Ensuring stock is correctly stored, labelled and easily accessible.
- Preparing and dispatching goods through our courier network.
- Making the best use of available warehouse space and ensuring stock is stored efficiently.
- Working closely with internal and external sales teams to ensure customer orders and deadlines are met.
Trade Counter & Customer Service
- Serving customers face-to-face at the trade counter.
- Providing friendly, helpful and professional service to trade customers.
- Supplying industrial gases to trade account customers.
- Assisting with product enquiries and helping customers find the right products.
- Developing product knowledge through training and support from experienced colleagues.
Delivery & Transport Support
- Supporting the day-to-day running of the delivery operation.
- Assisting with the coordination of deliveries and supporting the driver team.
- Helping with route planning for multi-drop deliveries within approximately a 50-mile radius of the branch when covering colleagues.
- Using the Maxoptra delivery planning system when required. Full training will be provided.
What We Are Looking For
We are looking for someone who is enthusiastic, dependable and takes pride in delivering a good standard of work.
The ideal candidate will have:
- A positive, can-do attitude and a flexible approach to work.
- Excellent communication and people skills.
- Confidence when dealing with customers face-to-face.
- A proactive approach to customer service.
- The ability to work under pressure and meet deadlines.
- Good organisational skills and attention to detail.
- The ability to work independently and use their own initiative.
- A willingness to learn and develop product knowledge.
- Basic computer skills.
- A full, valid UK driving licence.
Previous experience in a warehouse, stores, trade counter or customer-facing role would be an advantage. An interest in welding, engineering or industrial supplies would also be beneficial.
Most importantly, we are looking for the right attitude and someone who is willing to get stuck in, take responsibility and become a valued member of the team.
What We Offer
- Competitive rate of pay, negotiable depending on experience.
- 23 days' paid annual leave plus Bank Holidays.
- 40-hour working week, Monday to Friday.
- Full training and ongoing support from experienced team members.
- Opportunities to visit leading suppliers and industry partners for product training and development.
- Opportunities for personal development and career progression.
- The chance to develop your skills and potentially progress into other areas of the business.
- The opportunity to join an established and growing business with an experienced and supportive team.
We believe in developing our people, and our directors and management team have all progressed through roles similar to this one.
How to Apply
If you are looking for a varied, hands-on role, enjoy working with people and want to develop your career within a growing business, we would love to hear from you.
For more information please contact Jay 01462 670666 or email Jay.jennings@irweb.co.uk
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