Location: Peterborough
Job Type: Permanent, Full-Time
Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)
The Opportunity
Interaction Recruitment are delighted to be recruiting on behalf of a well-established and growing organisation within the engineering and maintenance sector. They are looking to recruit a Service Coordinator to join their busy team in Peterborough.
This is a fantastic opportunity to join a supportive business where you'll play a key role in coordinating service activities, supporting customers, and ensuring day-to-day operations run smoothly. Full training will be provided, making this an excellent opportunity for someone with strong administration and customer service skills who is looking to develop a long-term career.
The Role
As a Service Coordinator, your responsibilities will include:
- Coordinating planned maintenance and service visits through a network of engineers and external service partners.
- Liaising with customers to arrange scheduled work and follow-up appointments.
- Managing urgent maintenance requests and ensuring high-priority work is dealt with efficiently.
- Scheduling repair work and maintaining accurate service records.
- Providing excellent customer support and ensuring service requirements are met.
- Processing engineer paperwork and updating internal systems.
- Monitoring work in progress and ensuring jobs are completed within agreed timescales.
- Working closely with internal teams to ensure a smooth and efficient service.
About You
The ideal candidate will have:
- Previous experience in a service coordination, scheduling, administration or customer service role.
- Excellent communication skills, both written and verbal.
- Strong Microsoft Office skills, particularly Excel.
- A professional and confident telephone manner.
- Excellent organisational skills with exceptional attention to detail.
- The ability to prioritise a busy workload and meet deadlines.
- A proactive, customer-focused attitude.
- The ability to work independently as well as part of a team.
Experience within an engineering, maintenance, logistics, fleet or service-based environment would be advantageous, although this is not essential as full training will be provided.
What's in it for you?
- Permanent, full-time position.
- Monday to Friday working hours (8:30am – 5:00pm) with no weekend work.
- 22 days annual leave plus bank holidays.
- Company pension scheme.
- Employee retail discount scheme.
- Free on-site parking.
- Full training and ongoing development.
- Genuine opportunities for career progression within a growing organisation.
If you're an organised, customer-focused individual who enjoys working in a fast-paced environment and keeping operations running smoothly, we'd love to hear from you.
Apply today or contact Tilly on 07961 788172 for more information.