Customer Service Administrator

Stevenage
£12.71 per hour

Temp |  Flexible Shifts (Including Weekends)

Are you an organised administrator with excellent customer service skills? Do you enjoy helping customers and building lasting relationships while working in a friendly, fast-paced environment?

We're looking for a Customer Service Administrator to join a welcoming and dynamic team based in Stevenage. This is a fantastic opportunity for someone who thrives on delivering exceptional customer service and enjoys a varied role.

The Role

As a Customer Service Administrator, you'll be the first point of contact for customers, ensuring they receive a professional and positive experience from start to finish.

Key Responsibilities

• Handling customer enquiries via telephone, email and online channels.
• Delivering outstanding customer service and building trust and confidence with customers.
• Processing customer orders and updating internal systems accurately.
• Managing customer records and maintaining accurate documentation.
• Supporting the wider team with a variety of administrative tasks.
• Liaising with internal departments to ensure customer queries are resolved efficiently.

About You

To be successful in this role, you'll have:

• Previous administration experience.
• Excellent customer service and communication skills.
• The ability to build strong relationships and confidence with customers.
• Strong organisational skills and excellent attention to detail.
• A positive, proactive approach and the ability to work well within a team.
• Good data entry and experience using Microsoft Office.

What's on Offer?

• £12.71 per hour.
• Full-time, permanent opportunity.
• Rotating shift pattern, including weekend work.
• Friendly, supportive and dynamic team.
• Full training and ongoing development

#INDEI

Contact information

Gemma Solez