Customer Service & Admin Assistant

£12.71 per hour | Contract until January Shift options: Sun–Wed or Wed–Sat Hours: 10am – 6pm

⭐ About the Role

We’re looking for a proactive Customer Service & Admin Assistant to join a busy, friendly team supporting customers with their delivery bookings. This role is ideal for someone who enjoys problem‑solving, speaking with customers, and keeping things running smoothly behind the scenes.

📞 Key Responsibilities

• Calling customers to reschedule delivery dates and times

• Preventing failed deliveries by confirming access, availability, and booking details

• Providing excellent customer service with a confident, professional phone manner

• Updating internal systems and maintaining accurate records

• General administration and database use to support the wider team

💡 What We’re Looking For

• Strong communication and telephone skills

• A calm, friendly approach to customer conversations

• Ability to multitask and manage a steady workload

• Basic admin experience and confidence using databases or CRM systems

• Reliability and a positive, team‑focused attitude

#INDEI                      gemma.solez@irweb.co.uk

Contact information

Gemma Solez