Vacancies

Our client is a well‑established independent automotive business with a strong reputation for high‑quality vehicle servicing, maintenance, and repairs. Known for exceptional customer care and long-standing repeat business, they operate a busy, friendly workshop environment with a strong focus on service excellence.

Role Overview – Sales & Service Advisor

We are seeking an experienced Sales & Service Advisor / Vehicle Service Advisor to join a growing automotive team. This is an excellent opportunity for someone with customer service, sales, or motor trade experience who thrives in a fast-paced environment and is looking to build a long-term career within the automotive industry.

You will be the first point of contact for customers, managing enquiries, bookings, estimates, and ensuring a smooth customer journey from start to finish.

Key Responsibilities

• Manage customer enquiries via phone, email, and online booking systems

• Convert enquiries into confirmed service and repair appointments

• Prepare and clearly explain estimates, pricing, and required work

• Schedule jobs and manage workshop bookings efficiently

• Keep customers updated on progress, timelines, and any additional work

• Liaise with the front-of-house team, technicians, and workshop management

• Maintain high levels of customer satisfaction and repeat business

Skills & Experience Required

• Previous experience in customer service, sales, or hospitality

• Strong communication and interpersonal skills

• Confident explaining pricing, services, and technical information

• Good IT skills (Excel or similar systems)

• Highly organised with excellent time management

• Ability to multitask in a busy environment

• Automotive or motor trade experience (preferred but not essential)

• Full UK driving licence

Working Hours

• Monday to Friday: 08:30 – 18:00

• 1 Saturday per month

Benefits

• Competitive salary (£30K–£36K DOE)

• Ongoing training and development (including sales training)

• Friendly, supportive team environment

• Staff discounts

• Company social events

• Clear career progression opportunities

• Free on-site parking

• Company pension

• Cycle to work scheme

#INDEI

Contact gemma.solez@irweb.co.uk

Contact information

Gemma Solez