Vacancies

Responsibilities

• Manage customer expectations regarding order placement and delivery in line with agreed SLAs.
• Utilise the customer dashboard daily to maintain balance across the order book.
• Manage stock levels in line with quarterly agreed targets, balancing OTIF, production capacity and aged stock.
• Oversee the order book in coordination with transport planning to ensure timely delivery while minimising cost to the business.
• Build and maintain strong customer relationships to support sustained business levels.
• Ensure full compliance with company Health & Safety requirements.

Day-to-Day Responsibilities

• Raise requests for quotations and support new specification requirements.
• Liaise with Design and Graphics teams to ensure artwork accuracy and agreed turnaround times.
• Process sales orders, new specification enquiries, and undertake corrective actions when required.
• Process purchase orders accurately.
• Manage complaints and invoice queries promptly and professionally.
• Proactively identify opportunities to increase sales and enhance customer service.
• Support customers throughout the decision‑making process.
• Organise and coordinate customer visits in partnership with the external sales team.

Key Skills & Personal Attributes

• Excellent communication skills.
• Strong ability to build and manage relationships at all levels, internally and externally.
• Confident in challenging existing processes to benefit both the customer and the business, including implementing feasible solutions.
• Not afraid to challenge the status quo.
• Ability to remain calm and perform well under pressure.
• Demonstrates a proactive, positive “can‑do” attitude.
• Proven track record of taking ownership and consistently delivering results.
• Excellent time‑management, organisation, and a flexible working approach.
• Understanding of the full product life cycle from concept and design through to production.
• Ability to handle complaints and difficult situations with patience, professionalism and effectiveness.
• Strong computer skills, including competency in Microsoft Excel.
• Ability to develop productive relationships with both internal and external stakeholders.