Now Hiring: Customer Service Advisor – Join a Growing Team with 35+ Years of Excellence! 🌟
Location: Northampton, Northamptonshire
Job Type: Full-Time, Permanent
Salary: £28,000 per annum
Hours: Monday–Friday, 08:00–17:00 (40 hours per week)
About the Opportunity
Are you ready to build a rewarding career with a company that truly values its people? We're working with a well-established safety workwear firm in Northamptonshire that's been leading the way in its field for over 35 years. With a strong reputation across the UK and Europe, they pride themselves on innovation, quality, and putting the customer first.
This is more than just a Customer Service role — it's a chance to become part of a collaborative team in a business that supports your growth with career development, regular performance reviews, and plenty of perks along the way.
What’s In It for You?
⦁ 28 days holiday (including bank holidays)
⦁ Quarterly salary/package reviews – your effort gets noticed
⦁ Pension & life insurance plans – your future, secured
⦁ Team outings & company meals – work hard, celebrate harder
⦁ Exciting projects with forward-thinking, global industries
⦁ Supportive environment for growth, learning, and development
What You’ll Be Doing:
⦁ Handling customer orders, quotes, account setups, and data entry
⦁ Responding to emails, phone calls, live chats – all with a personal, helpful touch
⦁ Proactively calling existing customers with product updates and alternatives
⦁ Managing backorders and keeping customers informed
⦁ Coordinating returns, deliveries, and branded logo setups
⦁ Supporting web portal orders while encouraging digital adoption
⦁ Hitting KPIs and collaborating closely with your manager and team
What You’ll Bring to the Table:
⦁ A keen eye for detail and strong organisational skills
⦁ A cool head under pressure – you’re great at following things through
⦁ Solid computer skills and tech confidence
⦁ A team-first attitude, with initiative and a willingness to learn
⦁ Excellent communication – written, verbal, and listening
⦁ A passion for delivering standout customer service
⦁ A positive, can-do mindset
This Role Could Be Perfect for You If You've Worked As:
Customer Service Advisor, Customer Support Assistant, Client Relations Specialist, Customer Experience Agent, Sales Support or similar.
Interested? Let’s Talk!
For more information about this role – or to explore other exciting opportunities – reach out to:
📞 07531 651 351
📧 angela.bailey@irweb.co.uk
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