Now Hiring: Customer Service Advisor – Join a Growing Team with 35+ Years of Excellence!
Location: Northampton, Northamptonshire
Job Type: Full-Time, Permanent
Salary: £28,000 per annum
Hours: Monday–Friday, 08:00–17:00 (40 hours per week)
About the Opportunity
Are you ready to build a rewarding career with a company that truly values its people? We're working with a well-established safety workwear firm in Northamptonshire that's been leading the way in its field for over 35 years. With a strong reputation across the UK and Europe, they pride themselves on innovation, quality, and putting the customer first.
This is more than just a Customer Service role — it's a chance to become part of a collaborative team in a business that supports your growth with career development, regular performance reviews, and plenty of perks along the way.
What’s In It for You?
28 days holiday (including bank holidays)
Quarterly salary/package reviews – your effort gets noticed
Pension & life insurance plans – your future, secured
Team outings & company meals – work hard, celebrate harder
Exciting projects with forward-thinking, global industries
Supportive environment for growth, learning, and development
What You’ll Be Doing:
Handling customer orders, quotes, account setups, and data entry
Responding to emails, phone calls, live chats – all with a personal, helpful touch
Proactively calling existing customers with product updates and alternatives
Managing backorders and keeping customers informed
Coordinating returns, deliveries, and branded logo setups
Supporting web portal orders while encouraging digital adoption
Hitting KPIs and collaborating closely with your manager and team
What You’ll Bring to the Table:
A keen eye for detail and strong organisational skills
A cool head under pressure – you’re great at following things through
Solid computer skills and tech confidence
A team-first attitude, with initiative and a willingness to learn
Excellent communication – written, verbal, and listening
A passion for delivering standout customer service
A positive, can-do mindset
This Role Could Be Perfect for You If You've Worked As: Customer Service Advisor, Customer Support Assistant, Client Relations Specialist, Customer Experience Agent, or similar.
Interested? Let’s Talk!
For more information about this role – or to explore other exciting opportunities reach out to Angela Bailey, mobile: 07531 651 351 or email me angela.bailey@irweb.co.uk