Vacancies

Customer Services Co-ordinator

Location: Corby, Northants
Type: Full-time
Salary: £30-35k + Benefits

Our client is seeking an experienced Senior Customer Services Co-ordinator to join their well-established Administration Team. In this front-line role, you’ll support the Office Manager and Department Heads while acting as the key point of contact for our customers, suppliers, and visitors. This is a great opportunity to be part of a collaborative team in a thriving international business.

Why Join Us?

You’ll become part of a globally respected company that supplies a broad range of products and services to the automation industry across multiple sectors throughout the UK. Within our clients UK subsidiary, you’ll work in a supportive, close-knit team that’s vital to the smooth operation of the business.

What You'll Be Doing

You’ll deliver outstanding service to customers, supporting the full order-to-delivery cycle. Your responsibilities will include:

• Acting as a knowledgeable, professional point of contact for customer queries.
• Managing customer orders, pricing, deliveries, and stock levels.
• Building and maintaining strong relationships with key clients.
• Handling order processing through our Accounting System and maintaining accurate records.
• Liaising with internal teams across sales, logistics, warehouse, and finance to resolve customer service issues.
• Supporting reporting needs for the Financial Controller and Sales Teams.

In addition, you’ll be part of a structured Development Programme designed to help you gain skills in areas such as sales and purchase ledger, credit control, and general admin tasks—with full training provided.

Key Responsibilities

• Supporting Sales Teams with quotations, customer orders, and incoming shipments.
• Setting and maintaining product pricing, considering exchange rates and dual currencies.
• Updating customer discount structures and generating price lists.
• Managing customer queries related to pricing, availability, order status, delivery, PODs, imports, and more.
• Collaborating with Credit Control on account setup and management.
• Assisting the warehouse team with order dispatches and providing holiday/sickness cover.
• Handling after-sales processes including returns, repairs, and warranties.
• Monitoring stock levels and performing regular stock checks.
• Completing Supplier Questionnaires, NDAs, and managing customer portals.
• Assisting external auditors with order process and inventory documentation.

About You

We’re looking for someone who is confident, reliable, and has a solid administrative background in a busy office environment.

You’ll ideally have:

• GCSEs in Maths and English (or equivalent).
• Qualifications or experience in administration, customer service, or basic accounting.
• Strong Microsoft Office skills (particularly Word, Excel, Outlook).
• Experience using accounting systems (SAP preferred but training provided).
• Familiarity with CRM/customer databases (training provided).
• Working knowledge of customs, VAT & excise rules.
• Excellent communication and interpersonal skills.
• Strong organisation, time management, and accuracy.
• A proactive, solution-oriented mindset.
• The ability to handle confidential information and business correspondence.
• Experience in sales order processing, admin, and/or logistics coordination.

What We Offer

• Competitive salary reflecting your skills and experience.
• Company bonus scheme recognising team and individual contributions.
• 26 days annual leave + bank holidays, with the option to buy more.
• 7% contributory stakeholder pension scheme.
• Non-contributory health cash plan for you and your dependants.
• Life insurance at 4x your annual salary.
• Ongoing professional training and development opportunities.

Ready to Apply?
If you're an experienced administrator with a proactive attitude and a customer-first approach, we’d love to hear from you. Apply now and take the next step in your career with a company that truly values your contribution.

INDKTT

Contact information

Angela Bailey