Vacancies

Position: Sales Administrator

Location: Wellingborough 

Hours: Full Time - 09.00-17.00 Monday to Friday

Salary: From £27,000 per annum subject to experience.

Our client is a manufacturer of promotional goods, producing products for world-famous brands based in Wellingborough.  

What will your role as a Sales Administrator look like?

• Building relationships with our clients and understanding their needs and requirements.
• Quoting and upselling products with our client’s brand requirements 
• All sales order administration, including order processing, dispatch and after sales, following all processes correctly.
• Allocating and monitoring stock levels of materials.
• Liaise with customers and suppliers (UK and global) via email and telephone communication, giving excellent customer service at all times.
• Use production reports to monitor, and chase where necessary, things such as outstanding tooling, approvals, and delivery dates to avoid/spot any upcoming problems.
• Be the first port of call for customer complaints, escalating to management when necessary.
  • Work closely with the Office Manager, and Directors, aiding when required.
  • Work as a team with all office and factory staff, communicating necessary information, issues, or requests clearly.
  • Report any concerns, issues, or complaints to your Line Manager immediately to avoid any delays in resolution.
  • Maintaining a high level of confidentiality when dealing with sensitive data.

Are you the right person for the job?

• Ability to manage a varied workload, working autonomously and without constant direct supervision.
• Excellent attention to detail and strong organisational skills.
• Ability to listen and understand a customer’s requirements and guide through/upsell the products accordingly.
• Exceptional customer service skills.
• PC proficient, with effective Microsoft Office 365 skills.
• Ability to multi-task and complete tasks promptly.
• Effective telephone manner and verbal skills.
• Effective and professional written communication.
• Ability to deal effectively with people at all levels and from all backgrounds.
• Enthusiastic about working as part of a team.

What can you expect in return?

• Days Holiday = 31 days (including all Bank Holidays)
• Christmas closure
• Employees are auto enrolled into the company pension scheme
• Flexible working options
• Onsite parking
• Onsite small gym and shower
• Family business with a friendly working atmosphere

Please apply today with your current cv and covering letter to angela.bailey@irweb.co.uk 

INDKTT

Contact information

Angela Bailey