Vacancies

Job Title: Service Delivery Manager
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30–17:30
Hybrid Working: 1 day from home per week after probation

Employee Benefits Include:

• Private Medical Cover with Bupa
• Health Shield – Additional health and wellbeing support
• Reward Gateway – Access to discounts and wellness perks
• Enhanced Pension Scheme
• Life Assurance
• Holiday Buy-Back Scheme
• 21 Days Holiday + Bank Holidays (increasing with service)
• Long Service Awards
• 24/7 Employee Assistance Programme (EAP)
• Free parking
• Flexible working (Hybrid) offered

About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration.

This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.

Key Responsibilities

• Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
• Oversee the scheduling of engineer workloads and preventative maintenance
• Monitor performance and ensure SLA adherence
• Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
• Centralise workflows and drive consistency across all admin functions
• Support and mentor team members to ensure a cohesive, high-performing unit

What We're Looking For

• Proven experience in administration or service delivery management
• Strong leadership and team development skills
• Excellent organisation, communication, and problem-solving ability
• Experience managing change and improving internal processes
• A hands-on, proactive approach and ability to motivate others

Contact information

Kara Wright