Team Leader Required
Interaction recruitment are proud to be working alongside our well established prestigious client that are based in Brighton city centre. Due to continued periods of success the business is now looking to expand rapidly investing into their team leader team on a full time, permanent basis.
· Hours of work require full flexibility Monday-Sunday between the hours of 8.00am until 10.00pm
· Competitive Salaries offered + bonus
The role of a Team Leader:
The successful candidate will have a proven track record of leading and managing team in a busy call centre environment, excellent coaching and motivating techniques as well being a credible leader with ability to get the best out of your teams.
Responsibilities of a Team Leader:
· Lead and manage team delivering & exceeding business KPIs
· Inspire your team with energy and motivation to achieve targets
· Lead by example at all times inspiring your team to be the best they can be
· Provide regular coaching on an individual and team basis working towards achieving targets
· Identify training needs of lower performing staff and take remedial action by structuring individual development plans and solutions using the SMART approach
· Ensure that information is communicated effectively and in a timely fashion
Key Attributes of a team leader:
· Can successfully demonstrate experience in managing a team, within a customer service environment
· Have excellent communication skills and the ability to negotiate effectively
· Confident at using computer packages such as Microsoft Word, Outlook, and Excel etc.
· Strong problem solving skills
· Strong leadership skills with the ability to coach and motivate others and drive for success
· Experience in working in a targeted environment
Key Benefits of working with our client:
· Contributory pension - if you contribute 1% employer matches this
· 23 days paid holiday per annum, increasing with length of service
· Holiday purchase scheme after 1 years service - up to 1 additional weeks leave can be purchased
· Private health insurance policy and discounted gym membership
· Free European and discounted Worldwide annual travel insurance
· Friends and family discount on travel insurance products
· Exclusive discounts from leading retailers
· Perk Box - Online platform offering discounts at various retail / restaurant outlets
· Free hot drinks and weekly fruit drops
· Tax-free childcare vouchers
If the above sounds like you- then click APPLY NOW!